Cancellation policy

Last updated: September 22, 2026

Legend One is sold with a required annual membership. This policy explains how the membership works and how to cancel it.

How membership works

Your Legend One purchase includes your first year of membership. Membership renews automatically at the then-current annual price unless you cancel before the renewal date. Membership includes unlimited transcription and processing, no minute limits or paid tiers, an annual hardware upgrade, and Legend Care priority support. It also keeps your hardware warranty active. See our warranty page for warranty terms.

Cancelling

You can cancel your membership at any time from your account, or by emailing support@legendmemory.ai. Cancelling stops future renewals. You keep access to your membership benefits until the end of the period you already paid for.

What happens after cancellation

Once your membership lapses, hardware warranty coverage pauses. If you reactivate, coverage resumes for whatever remains of the original warranty term. Your existing transcripts stay in your account; you don't lose access to what Legend has already transcribed.

Membership fees already paid are non-refundable for the period they cover, except where required by law. If you return your device within 30 days of delivery under our Refund Policy, your membership is cancelled along with the return.

Contact

Questions about your membership or cancelling can be sent to support@legendmemory.ai.