Limited Warranty

Last updated: September 21, 2026

We want you to feel confident in your purchase and supported if something goes wrong. This page explains your rights under applicable consumer law, our voluntary limited warranty, and how returns work.

Australian Consumer Law

If you bought in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights exist independently of any warranty we provide.

Voluntary limited warranty

In addition to your rights under law, Legend Memory offers a voluntary limited warranty while you have an active membership:

• Australia: 2 years from delivery
• United States and the rest of the world: 1 year from delivery

Every device purchased from Legend Memory or received as a gift is covered for as long as you have an active membership during that term. This warranty covers manufacturing defects and functional failures under normal use. If your device stops working due to a defect, we will repair or replace it with a new or refurbished device of equal or better functionality. Whether we repair or replace is at our discretion.

This limited warranty does not cover accidental damage, water damage or other liquid exposure, misuse, abuse, neglect, improper storage, cosmetic wear and tear, unauthorized modifications or repairs, or loss and theft. It also does not cover data, transcripts, or indirect or consequential damage. Warranty coverage pauses if your membership lapses and resumes if you reactivate (for the remainder of the original term).

Fault claims

If your device is faulty, unsafe, not as described, or does not work as promised, you may request a repair, replacement, or refund under applicable consumer law (including Australian Consumer Law if you bought in Australia). In these cases, we will cover the cost of return shipping. To start a claim, contact support@legendmemory.ai with proof of purchase and a description of the issue. We may provide a prepaid return label and instructions. Once we receive and inspect the device, we will arrange the repair, replacement, or refund. Refunds are processed back to your original payment method, usually within 10 business days.

Change of mind

If you simply change your mind, we are not legally required to accept a return. However, as a gesture of goodwill, we allow returns within 30 days of delivery if the product is in good condition, with its original packaging and accessories. In these cases, you are responsible for the cost of return shipping. Refunds will only be issued once we confirm the product has been returned in acceptable condition.

We cannot accept returns for products damaged by misuse, modified or tampered with, or sent back without authorization.

If you are outside Australia, local consumer laws in your country may also apply. Nothing in this policy limits those rights.

For all limited warranty or returns questions, or to begin a claim, please contact us at support@legendmemory.ai.

This page is a summary. For the full legal terms, see our Terms of Service and Refund Policy.